Matilda is the Bomb! I wouldn't trust anyone else to cut and style my hair. She is also the go to person in all areas of beauty!
Nice selection but inconsistent quality and service. I've been to this location a few times and typically can get what I need. However, a few months ago I bought a Tarte mascara and when I got into my car to put some on, I saw that it had been used. Tarte's Lights Camera Lashes mascara comes in a thick tube wrapped in a faux leather case with prominent edges that line up when the tube is closed. I saw immediately that the edge on the wand did not line up with the edge on the tube, which probably meant the tube had been opened before and was not closed all the way. When I opened the tube and pulled the wand out there was an eyelash stuck on the on the brush! I went back onto the store and was offered an exchange right away. I figured the bad experience was a one-time thing, but recently I was sold a very used bottle of foundation. I went in to get a new bottle of Estee Lauder Double Wear. I asked the woman who was helping me for my usual shade and I also asked if I could take home a small sample of the next shade darker because I would be getting a spray tan for my upcoming wedding and wanted to be sure my foundation matched. She refused to make me a sample but said she could "color match" me and I could buy a bottle of the darker shade for $42. I explained that a color match wouldn't do any good since I don't have the spray tan yet and I was hoping to just get a tiny sample of the next shade darker to help blend with my usual color. She still refused saying they don't do samples-only color matching- and suggested I try a bronzer instead. I was annoyed because I've been purchasing this product for over a decade and this was the first time someone clearly did not want to help me. The next day I opened my foundation and saw that it was used. There was foundation everywhere inside the lid and all around the neck of the bottle. It's obvious that whoever returned this product had used it several times and that Ulta put it back on the floor. There's no way I was putting it on my face so I called the store and said I wanted to exchange for an unopened bottle. The woman on the phone said they sold out of my shade. She was apologetic and offered to order my shade and make me "a bunch" of samples to hold me over for my wedding and until my order came in. I appreciated this but wondered why I was refused a sample just a day earlier. I went over to Nordstrom for a new bottle of my foundation and when I mentioned that I was getting a spray tan, the Nordstrom beauty advisor offered to give me samples of several darker shades. The Nordstrom beauty advisor also informed me that makeup returns are never resold. Having received much better service elsewhere, I probably won't be making a purchase from Ulta again.
Love, love, love ulta! They are your one stop shop for all beauty needs. I come here for all of my beauty purchases from high end to drug store brands. You receive great perks the more you spend! I also highly recommend their hair services, brow services and getting a dermoligica service.
Ulta is a great one stop shop for all of your beauty needs. In the past, employees haven't been all that great but just yesterday stopped by to grab some makeup and was helped by a very helpful salesperson who was kind and patient.
So this review is for Deanna, the skin specialist at this location..... OMG, she is amazing!! Not only is she nice, super welcoming, FUNNY and knowledgable, but she does a great luxury microdermabrasion facial!!! I have never experienced anything like it! I had some extra money to spare and decided to get one on a whim and I honestly can say I have never had such a great experience for a paid cosmetology service in my life. My skin is brighter, healthier looking, hydrated... the list goes on. She’s like the whole package, I highly recommend her. Thank you so so much!!
Ulta Beauty is a US Hair Care Studio based in Sunset Valley, Texas. Ulta Beauty is located at 5207 Brodie Ln #180, Sunset Valley, TX 78745, USA.
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